My venue is "Pending" Approval?
You've taken the first step in listing your location online! You received a "Pending Approval" message as we ...
View ArticleA Booker wants to see my location before booking. What do I do?
We encourage bookings be made before the venue is viewed. However, we understand that some Bookers need to see...
View ArticleWhy can't I call or send an e-mail to a potential Booker?
We require all contact to be handled via the messaging system on the site before a booking request has taken p...
View ArticleHow do I get more bookings?
Add high quality photos(and quite a few of them), ensure your profile is complete, make sure you're linked wit...
View ArticleHow do I promote my listing?
Facebook/Twitter: Use Facebook to share offers as you create them. After creating an offer, we will provide y...
View ArticleHow can I get on the first page of search results?
The first page displays the top Sellers. You can improve your position in search results by ensuring that you...
View ArticleHow can I get featured on the homepage?
Our editorial team periodically selects listings for the homepage and for advertising banners. They are typica...
View ArticleHow much should I charge?
If you are a new Seller, we recommend discounting your listing by 25-50% to compete with Sellers that have had...
View ArticleHow can I take quality photos of my listing?
Photos are the first thing Bookers view when looking at a space for their event. Here are some pointers on ta...
View ArticleHow can I create a great listing?
Tips to get booked: - Detailed Description: Your description should include information about the space &...
View ArticleI have two spaces, but if one gets booked, I can't book the other. What do I do?
Not a problem. Each space has the ability for you to block the calendar of another space if gets booked or is...
View ArticleI can't find my address when creating a listing. What do I do?
We use Google Maps to locate addresses globally. Google Maps sometimes has trouble with finding an address. I...
View ArticleHow do I add a listing?
Simply click on the Add Your Location button on the upper right corner of any page or in your Dashboard. It's ...
View ArticleCan I list my property if it is outside of the U.S.?
Coming soon! Make sure to register and you'll get details as we roll out new countries.
View ArticleHow much does it cost to list on imbookin?
Nothing! It is absolutely free to list your property! You will only get charged for accepted bookings in which...
View ArticleWho can list with imbookin?
As long as you can legally sell the space you're listing for private event and meeting rentals, you may sign u...
View ArticleWhat are the steps involved in getting my space booked?
- Sign up on imbookin! We recommend signing up through LinkedIn or Facebook to maximize your connections. - ...
View ArticleHow do I add photos to my listing?
Our Edit Listing Page makes photo uploading quick and easy. Go into your Dashboard and under "My Venues," clic...
View ArticleDoes my listing need to have photos?
Listings with photos receive significantly more inquiries and bookings. Providing photos will ensure that you'...
View ArticleHow do I remove or disable my listing?
From your dashboard, click "My Venues." You will see an on/off switch on the right hand side of each of your ...
View ArticleHow do I change the order of my photos?
You can do this by clicking on the picture and moving them around with your mouse. NOTE: Via imbookin, you c...
View ArticleHow do I edit my listing?
Go to your Dashboard > My Venues > Select your Location From here you can edit: -Photos -Pricing &...
View ArticleWhy doesn't the Booker have a profile picture or details?
Some users/Bookers do not complete their profiles or upload a picture. Once the Booker messages you or submits...
View ArticleHow much time do I have to reply to a reservation request?
Once you receive a booking request, you will have 24 hours to accept or decline it. Replying rapidly will supp...
View ArticleI received a booking request. What do I do?
When you receive a booking request, you will be able to find the link to the request by logging in to your Das...
View ArticleHow do I collect taxes for the booking?
Your state or locality may impose a tax on the rental of spaces and purchase of event packages. If this is the...
View ArticleI have multiple location listings. Can I move events between them?
No. You accept bookings for a particular location. Changing venues is not permitted. Please contact Community ...
View ArticleHow do I qualify for a Non-Refundable or Custom Cancellation policy?
Non-refundable and Custom Cancellation policies are through invitation only. Please send us an e-mail through...
View ArticleWill I need to pay income taxes on my earnings?
Sellers in the U.S. who earn $600 or more may need to fill out a W-9 form, and imbookin will provide the 1099 ...
View ArticleHow long does it take for my bank account to be verified for ACH deposits?
Once we receive your bank account information for the first time, we must verify that it is accurate. Once we ...
View ArticleMy guest has checked in but I have not yet received payment. What's the deal?
The first thing to keep in mind is that we do not release payments to Sellers until 24 hours after the event. ...
View ArticleWhat is the Seller fee structure?
We charge the Seller a fee ranging from 10%-13% depending on the selected cancellation policy. The Booker is n...
View ArticleWhy should I use your payment system?
Our payment system is secure, reliable, and a much safer way to secure your bookings than handling money excha...
View ArticleWhy should I sell my event location online?
The Internet is taking the industry in a new, exciting direction. More business than ever is being done onlin...
View ArticleSomeone has claimed my location. What do I do?
It is a rare situation that a location has been incorrectly claimed. Make sure to view the seller information...
View ArticleHave multiple venues with the same name?
The address will differentiate them, or you can add in an area/neighborhood next to the venue. For example: ...
View ArticleMy address is not listed in Google Maps. What do I do?
You're able to alert Google directly by clicking the "Report a Problem" link on the maps.google.com site. Onc...
View ArticleI don't offer packages, just a fee to rent my space. Do I need to select a...
Your initial pricing for the space is the minimum required to sell in the marketplace. Hint: Partnering up w...
View ArticleCan I add details of my packages?
If you're just starting registration, it's coming later in the registration process - your initial package sel...
View ArticleI have multiple dinners that I offer, will I be able to create multiple...
Yeap! You will have the flexibility to not only customize package names, but create multiple packages of the ...
View ArticleCan I add special occasion packages (ex. Birthdays or holidays)?
Life events (Weddings), Holiday events, and others will all be booked at your facility. If you have a particu...
View ArticleI can combine my spaces to rent for a single event. What if I have 3 spaces,...
All good! Enter in your "combined" space name. You will be able to reflect combo rules in your venue settin...
View ArticleWhat should I call my space if I don’t have a name?
Something clever and catchy. Think about your venue's personality and location.
View ArticleFor space rentals, do I need a minimum spend?
Nope! Just leave the Minimum Spend Field empty or $0.
View ArticleCan I enter specific details and pictures of my spaces?
Yeap! You will be able to add those and more!
View ArticleI require, at a minimum, both a rental fee and a minimum spend. Can this be...
Enter in the minimum required pricing in both rental fee and minimum spend fields for your selected duration.
View ArticleMy prices change all the time...Can I change them all the time?
We recommend entering in your lowest price. Date surcharges, offers and more will be available to all of our ...
View ArticleCan I charge more for online purchases because of the transaction fees?
You control your pricing, but you can expect customer complaints that may result in poor reviews. Transparenc...
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